Privacy

Fuller Architectural Products does not sell or in any way distribute its customer’s personal information.  Your personal information will always remain confidential.

Shipping Notice

Some carriers charge a re-route fee for incorrect address.  If you ender your address incorrectly and this results in a re-route, your order will be subject to an additional charge.  If a customer calls carrier and makes changes to the original address, any resulting freight surcharges and re-route fees will be passed on to buyer.

Samples

Standard PVC sample size is 12”x12” and are available for any design although custom sizes are available upon request.  Standard PVC white and black panel size is 48”x96” with thickness ranging from ¼”, ½”, ¾”, 1” and 1-1/2” (black not available in 1-1/2”).

Other Materials

Contact Fuller Architectural Products if your project requires the design to be cut out of other materials such as Steel, Aluminum Composite Material (ACM) Acrylic, Plywood, Medium Density Fiberboard (MDF), Marine Grade Plywood (MGD).

Painting

Care

PVC can be cleaned with soap and water.  PVC requires no sealing or painting and is impervious to water.

Fire Rating

Flame spread shall not exceed 75 where tested with ASTM E84 or UL723 Class rating C.  Panels to be classified as trim.

Returns / Freight Damage Procedure

Contact Fuller Architectural Panels for approval and return documents.  Do not return items without the approval and required documentation

ALL CONCEALED DAMAGE MUST BE REPORTED WITHIN 5 DAYS OF RECEIPT

ANY SHORTAGE TO AN ORDER MUST BE REPORTED WITHIN 10 DAYS OF RECEIPT

Any visible damage to a shipment must be reported immediately. Please contact the freight carrier and then report damage to Fuller Architectural Panels.  If possible, please photo document any damaged items.  Please retain original packaging for any damage returns. Replacement items may need to be ordered depending on the extent of loss or   damage.  In the event that a shipment is refused due to damage please file a claim with the carrier. The carrier will then return the items to Fuller Architectural Panels.  Please contact Fuller Architectural Panels immediately for replacement goods.

Shipping, Lead Time, Storage, Notifications & Damage

Shipping: Fuller Architectural Samples ship from 4200 Atlantic Avenue Suite 146 Raleigh, North Carolina 27610 unless otherwise stated.

Lead Time:  The lead time of your order may vary based on the production schedule.  Standard orders typically ship in 2-3 weeks from the day you place your order.  Please note that orders placed after 12:00pm EST may not be processed until the following business days.

Storage:  Always store sheets on a flat surface until installation to prevent deformation of material.

Notifications: We will notify you via email one day later to allow the shipment to enter the carrier’s system.  Included in the email will be a tracking number for your shipment.  We encourage you to track you package online or over the phone with the carrier.  For orders shipping LTL (less than truckload), carrier terminal will contact you to schedule delivery when they receive the product.  Residential deliveries typically incur additional fees from the Carrier.  We do not recommend using a lift gate for packages.  If possible, remove the panels one at a time for inspection.  Prior to signing and accepting, please be sure to check for any damage to the panels that may have occurred during transit and note on the shipping receipt.  If any damages are significant, take photos of the damage, refuse the package and contact us immediately.

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2009 Fairview Road #6731
Raleigh, North Carolina 27628

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